We understand that hotels use various platforms to manage their inventory and rates, which can be challenging to coordinate.

To simplify this, we’ve introduced a unique system that allows you to receive bookings as queries and request payment only if you can accommodate the customer's needs.

With our BookingQuery model, customers can send booking requests without any upfront payment (Explained the above flow chart). You’ll be notified instantly via our mobile app and WhatsApp notifications. If you can accommodate the request, simply activate the "Payment Request" button in our system. You can also set a payment timer for the customer to accept the booking within a specified period. This generates a payment link through your payment gateway, and notifications are sent to the customer via WhatsApp and email. If the customer pays within the provided time, the booking is confirmed; otherwise, it is automatically canceled.

This system is ideal for hoteliers who cannot maintain separate inventory in our system. However, hoteliers can also update real-time inventory in our extranet and accept instant bookings instead of using the BookingQuery model. Additionally, we can connect your existing channel manager software to our system via third-party channels like HyperGuest and TravelGateX.

Hotels have several options for collecting payments through our booking engine:

Booking Inquiry with Direct Payment: The hotel can receive bookings as inquiries and then request payment directly from guests, either via the hotel's own payment gateway or other preferred methods. Credit Card Processing: We can enable a credit card form, allowing the hotel to charge guests' credit cards directly when rooms are available.

Major Payment Gateways: We offer integration with major payment gateways like PayPal, Razorpay, iPay88, and more, providing a plug-and-play solution for seamless transactions.

Hotel's Own Payment Gateway: We can integrate the hotel's existing payment gateway with our booking engine. There are no additional charge for this service.

While Online Travel Agencies (OTAs) provide valuable exposure and bookings, enrolling in HotelBookingQuery offers several unique advantages:

Direct Bookings: Reduce dependency on OTAs and increase direct bookings, allowing you to save on commission fees and retain more revenue.

Personalized Guest Experience: Gain direct access to guest information, enabling you to personalize their experience and build stronger relationships.

Flexible Payment Options: Utilize our diverse payment collection methods, including your own payment gateway, major payment gateways, or direct payments, enhancing convenience for both you and your guests.

Cost Savings: Our platform offers competitive pricing and low transaction fees compared to typical OTA commission rates.

Increased Control: Manage your rates, availability, and promotions directly without the restrictions often imposed by OTAs.

Brand Building: Strengthen your brand identity by encouraging direct interactions with guests, fostering loyalty and repeat business.

By enrolling in HotelBookingQuery, you can enhance your hotel's profitability, control, and guest experience while reducing reliance on third-party platforms.

Your ads will start appearing shortly after your campaign is set up and approved. The typical timeline is as follows:

Campaign Setup: Once you provide all necessary details and creative assets, our team will set up your campaign within 1-2 business days.

Approval Process: After setup, your campaign will go through an approval process to ensure it complies with advertising policies. This usually takes up to 24 hours.

Ad Activation: Upon approval, your ads will go live and start appearing to your target audience immediately.

If you decide to discontinue the service, you can do so easily:

Notification: Notify our support team via email or through your account dashboard that you wish to discontinue the service.

Processing: We will process your request within 1-2 business days and halt your ad campaign.

Final Billing: Any remaining balance or final charges will be settled according to your billing cycle and terms of service.

Our support team is available to assist you throughout the process to ensure a smooth transition.